Explanation: There are hidden Unicode Characters in one of the following fields on the related product - General Description, eBay Description, Title, eBay Subtitle or Condition Notes
Solution: A very easy way to fix this is to download a free text editor, we recommend Sublime Text, just copy and paste the field from the above list (usually full and eBay description) into the text editor and delete it from SureDone. Wherever you see the White EMs (screenshot below) delete them from inside text editor and then just copy the description back into the full description in SureDone when you are done and you are good to go!
Alternatively
This can also be caused by: CDATA, which eBay's API instantly rejects. In most cases the CDATA comes from turning on the (WYSIWYG) Text Editor and trying to make changes. This is normal WYSIWYG behavior when there is JavaScript present.
An example of what this looks like in the code would look like the following:
<script language="Javascript">// <![CDATA[ buildFrooGallery(); // ]]></script>
In order to fix this issue, you must search for the following two things and remove them from the code:
- // <![CDATA[
- // ]]
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After you have updated the SureDone UI with one of the above steps, go ahead and update the item, pushing the changes to eBay and that error should not come back again. If it does, check the other fields (mentioned in the first line of this guide), follow one of the two steps above and retry, If the issue still persists, create a support ticket and one of our team members will review and get back.