Once you've finished going through the onboarding process and have gone through training videos, you can begin to make a new account in SureDone's support portal (https://support.suredone.com/support/home). In the support site, you can log tickets with general questions on the platform as well as report issues you are experiencing. There is also a forum and solutions section to browse through for immediate answers and guidance.
To create a SureDone support account, go through the following steps:
- Go to https://support.suredone.com/support/home and click Sign up (or the equivalent registration link on the portal's login page).
- Complete the registration form with your full name and email address, then follow the on-screen prompts. Depending on your organization's setup, you may be directed to register via a Google account or SSO instead of a manual form.
- Check your email for a confirmation link and click it.
- Create a new password, re-enter it, then click Activate & Login.
Once you have created a new password and clicked Activate & Login, you should be able to create new tickets, read through solutions, and browse forums.
Note: If you encounter an error when navigating to the support portal, ensure you are using https:// rather than http://. If you are unsure which registration method applies to your account, contact your SureDone onboarding representative.